EMOTIONAL INTELLIGENCE SPEAKER | AWARD-WINNING AUTHOR | CORPORATE TRAINER & COACH

Emotional Intelligence Speaker.
Award-winning Author.
Corporate Trainer & Coach.

Signature Keynote

The Emotionally Strong Sales Consultant

Mastering Sales & Service with Emotional Intelligence

Overview

Sales is more than just persuasion—itʼs about connection. Understanding your customerʼs emotions and motivations allows you to build trust, uncover needs, and provide meaningful solutions. This keynote explores how emotional intelligence can elevate sales and customer service by fostering empathy, active listening, and authentic engagement.

By putting yourself in your customerʼs shoes, you can tailor your approach, handle objections with confidence, and create a lasting rapport. Learn to recognize emotional cues, regulate your own reactions, and adapt your communication style for maximum impact. Whether closing a sale or providing exceptional service, emotional intelligence gives you the edge to foster loyalty, increase satisfaction, and drive long-term success.

Audience Takeaways

  • Leverage emotional intelligence to build trust and deepen client relationships.
  • Recognize emotional cues and tailor communication for better results.
  • Handle objections with confidence and empathy.
  • Engage in active listening to improve customer satisfaction and loyalty.
  • Deliver EI-driven customer service to create long-term business success.

Carolyn’s vulnerability in sharing her own emotional intelligence journey left an impact on many. It was clear she created a powerful connection with the audience; her “meet and greet” session after the keynote had attendees lined up to make a personal connection with her.”

Anthony Ariganello,
President & CEO

CPHR BC & Yukon and CPHR Canada